Shipping & Returns

Shipping Policy

At Klein Epstein Parker, we blend high fashion with impeccable service. Our commitment is to ensure your custom pieces reach you with precision and care:

  • Processing Time: Custom-made pieces are carefully crafted and processed within 6-8 weeks after your order confirmation. You will receive an update once your order has shipped, ensuring you know exactly when to expect your bespoke items.
  • Shipping Rates: Shipping charges are calculated at checkout, with options for standard or expedited delivery. All our products are shipped using reliable carriers to guarantee safe and timely arrival.
  • Sustainable Shipping: In line with our sustainable practices, all items are produced after the order to minimize waste. This not only ensures a perfect fit but also reduces our environmental footprint. Our laser-cut fabrics are precision-crafted, offering you the best of European quality.

Force Majeure Clause:
 In the event of unforeseen circumstances beyond our control, including but not limited to weather conditions, natural disasters, acts of terrorism, or transportation disruptions (such as airline delays or accidents), Klein Epstein Parker (KEP) cannot be held responsible for any delays in the shipping process. These situations may extend the estimated delivery time of 6-8 weeks. We will make every effort to keep you informed of any significant delays.   

Returns & Exchanges

We aim to make every client feel like a rock star in their custom pieces. If for any reason you’re not completely satisfied, our return policy is here to help:

  • Returns: Custom-made items are non-refundable due to their bespoke nature, but we are happy to offer adjustments or alterations within 30 days of delivery. We want you to look and feel your best, and our team is ready to ensure your satisfaction.
  • Exchanges: If adjustments are needed, reach out to us for assistance. We’ll work with you to ensure your piece is perfect.
  • Satisfaction Guarantee: We stand by the quality of our craftsmanship and the sustainability of our products, designed to last many years. Should you need any support or alterations, our expert stylists are just a call away.  

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